Privacy Policy

What type of information do we collect from our subscribers?

You may be asked to submit personal information about yourself in order to use the services on the Site. Registration for buying tickets and merchandise is currently handled by UKF Live. During registration you submit your name and email address and if you complete your profile this includes first name, last name, city and mobile number (all optional). By connecting via facebook, you provide access to your basic information by default, which includes name, picture, gender and locale, plus your email address. When you connect via facebook you can chose in the permissions to allow us to post to your behalf and manage your events. We will post one message on your timeline to tell your friends you have connected to UKF Live, and post your ticket purchases on your timeline so friends know which events you are attending and can buy tickets too. Allowing UKF Live to manage your events means that you can RSVP directly from the Site. To place an order on UKF Live you will be asked to submit credit card information, billing address and, if you are buying physical tickets or merchandise, delivery address in order for us to process payment. If you do not wish to provide this data directly to UKF you can pay using PayPal.

How do we use your data? (Including information on Cookies)

By entering your details on the Site you hereby authorise UKF and UKF Live and its service and content providers to provide you with the services you have selected. All of the information you provide is essential to provide or personalise the service you have requested from UKF.

When you enter the Site your computer will automatically be issued with a cookie. Cookies used by UKF are text files that identify your computer to our Server to allow personalised log in. We also use third-party cookies from Google for advertising, including remarketing. This means

  • We use Remarketing with Google Analytics to advertise online.
  • Third-party vendors, including Google, may show our ads on sites across the Internet.
  • AEI Media and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise and serve ads based on your past visits to our.

Unlike the main functional cookies this anonymous data is not personally identifiable. You can customise what data is used in Google ads in your Ad Settings.
By using the Site you consent to this use of cookies.

You can opt in to receive emails from UKF and/or UKFLive. From UKF you will receive regular newsletters and occasional offers and promotional emails. From UKF Live you will automatically receive transactional emails such as e-tickets, order receipts and password resets. You may also receive promotional information including regular event updates and specific event offers. If you purchase tickets on UKFLive, we may provide your contact details to the Promoters of events that you have purchased tickets for, but otherwise will not authorise any third party to send you any promotional information unless you specifically opt into any information mailing list we may create.

How to unsubscribe:

If, at any time, you prefer not to receive email marketing information from us, please follow the unsubscribe instructions at the bottom of each email. Alternatively you can contact us at unsubscribe [at] ukfmusic.com and instruct us to remove your email address from our marketing database. For us to be able to do so, please include your email address in the body of your email and write “Unsubscribe” in the subject line.

You can also contact us on 0044 (0) 207 741 0050 on weekdays between 9am and 5pm (GMT) or send a request to Privacy Matters, AEI Media Ltd, 3rd Floor, Bankstock Building, 42-44 De Beauvoir Crescent N1 5SB, London.

Customer service email address

For general enquiries please contact us at support [at] ukfmusic.com or use the Help tab on the side of the site.

UKF will take all reasonable measures to protect the loss, misuse and alteration of the information under our control and to ensure that the Site has complied with the provisions of the Data Protection Act 1998 or any other relevant United Kingdom legislation relating to the handling of personal information. If any of the information that you have provided to us changes you must notify us by editing your billing information in Your Account.

You have the right to request a copy of the personal information that UKF holds about you as a result of your use of the Site. A fee of £15.00 is payable for each such request. Please address requests to The Data Protection Officer at UKF support [at] ukfmusic.com

The Site contains links to third party websites. UKF is not responsible for the practices or privacy policy of such third party websites and your use of those third party sites is at your own risk and you consult the relevant terms and conditions of those sites for further information.